Change Management

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Strategic Management

Based on Prosci's research of the most effective and commonly applied change, most change management processes contain the following three phases:

Preparing for change







The first phase in Miles Ahead methodology is aimed at getting ready. It answers the question :

"how much change management is needed for this specific project?" The first phase provides the situational awareness that is critical for effective change management.

Outputs of Phase 1 :

  • Change characteristics profile
  • Organizational attributes profile
  • Change management strategy
  • Change management team structure

Sponsor assessment, structure and roles

Phase 2 - Managing change

The second phase of Miles Ahead process is focused on creating the plansManaging Changethat are integrated into the project activities - what people typically think of when they talk about change management. Based on Miles Ahead research, there are five plans that should be created to help individuals move through the ADKAR Model.

Outputs of Phase 2 :

  • Communication plan
  • Sponsor roadmap
  • Training plan
  • Coaching plan

Resistance management plan

Phase 3 - Reinforcing change

Equally critical but most often overlooked, the third phase of Miles Ahead process helps project teams create Reomforcing change specific action plans for ensuring that the change is sustained. In this phase, project teams develop measures and mechanisms to see if the change has taken hold, to the see if employees are actually doing their jobs the new way and to celebrate success.

Outputs of Phase 3 :

  • Reinforcement mechanisms
  • Compliance audit reports
  • Corrective action plans
  • Individual and group recognition approaches
  • Success celebrations
  • After action review

Some Facts on Change Management

It is important to note what change management is and what change management is not, as defined by the majority of research participants.

  • Change management is not a stand-alone process for designing a business solution.
  • Change management is the processes, tools and techniques for managing the people-side of change.
  • Change management is not a process improvement method.
  • Change management is a method for reducing and managing resistance to change when implementing process, technology or organizational change.

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    Based on Prosci's research of the most effective and commonly applied change,
    most change management processes contain the following three phases...

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